Welcome to the Wiltshire Medical Services website. This site is designed to provide information for patients using our service and to be an administrative resource for doctors, managers, and other staff at the service. For this reason the site is divided into an open access area with information about the service, how it works and what we hope to achieve and a password protected area for our team.
The text boxes below show some text for our information pages and the links across the top of the page can be used to navigate through the site or you can use the quick link at the bottom of the excerpts below :
Background
Wiltshire Medical Services (WMS) is the main provider of Out of Hours (OOH) medical care in Wiltshire. The company was formed in 2004 following a major change in the way OOH services are delivered. Following the publication of the Carson Report, Primary Care Trusts (PCTs) now have the responsibility to commission OOH services from alternative providers and GPs no longer have 24hr responsibility to cover patients. Read More
What do we do?
Call handling WMS has a dedicated call centre based in Chippenham. Experienced and carefully trained call handlers take calls from members of the public who feel they require medical assistance out-of-hours. The call handlers will ask for demographic details (name, address etc) and will ascertain the nature of the problem. They will ask questions to identify any immediately life threatening problems and if necessary, transfer the case to the ambulance service. Call handlers have to deal with a wide range of calls and are able to refer patients to the most appropriate medical service. Read More
How to access our service
Step 1: Call your local surgery
You will either hear a recorded message giving you another number to call or you will be automatically diverted to our call centre. Read More
Staff
At the core of our efforts to deliver excellent patient care is the understanding that this can only be accomplished by a well motivated team. Read More
OUT OF HOURS
0300 111 5717
OFFICE HOURS
01249 454000
(All Routine Enquiries)
FAX:
01249 454011
